How did we get here?

Recognising the need to increase timely treatment in emergency departments, a Shorter Stays in Emergency Departments (SSED) target was introduced in 2009 by the New Zealand Ministry of Health. The SSED set a time-based target of 95 per cent of all patients leaving the emergency department within six hours of arrival.

In 2011 the Council of Australian Governments agreed to a set of nearly 50 indicators with regards to the performance of hospitals and other healthcare providers. For Australian emergency departments, a National Emergency Access Target (NEAT) was introduced with the expectation that by 2015 all states and territories would ensure that 90 per cent of all patients presenting to public hospital emergency departments would depart within four hours of arrival.

What is the situation now?

Despite initial improvements in patient flow through the emergency department upon the implementation of both NEAT and SSED, emergency departments have become increasingly busy. They are busier than ever before. More people are presenting to public emergency departments, and the time people spend within the emergency department is increasing. More people who present to EDs are requiring hospital admission and hospital beds. However, the number of available hospital beds is decreasing, leading to extended stays in the emergency department for patients.
Extended stays in the emergency department, caused by bottlenecks in other parts of the healthcare system, is a patient safety risk. Waiting in the emergency department more than eight hours for a hospital bed leads to longer stays in the hospital. Delays of more than 12 hours increases the chance of dying in hospital by 67 per cent. Recent research has also show that new patients presenting to an emergency department have a 10 per cent greater chance of dying within seven days of admission when more than 10 per cent of current patients waiting for admission in that emergency department are suffering access block.
A decade after NEAT and SSED were implemented, it’s time to ensure that systems and processes are beneficial to patient care and the overall patient journey. Decision makers need to determine whether they stick with the status quo – where hospital bottlenecks lead to poorer patient health outcomes, longer hospital stays, increased errors in care, and an increased chance of dying in hospital – or whether they are willing to take the steps needed to move to targets that not only focus on different emergency department patient groups, but also provide better information to drive meaningful change and improvements across the healthcare system.

What can we do?

See Solutions


ACEM Policy Team
61 (3) 9320 0444
[email protected]

ACEM Media Team
Melissa Howard, Manager - Media Relations
+61 427 621 857
[email protected]