About the College

The Australasian College for Emergency Medicine (ACEM) is a not-for-profit organisation responsible for the training, assessment and continuing professional development of emergency physicians, as well as the advancement of professional standards in emergency medicine in Australia and Aotearoa New Zealand.

We are a specialist medical College of over 130 employees driven by a strong purpose, positive environment, and a CEO and Executive Leadership team dedicated to upholding our commitment to supporting our membership base, staff and core values of Equity, Respect, Integrity, and Collaboration.

The Opportunity

This role reports to the to the Manager, Member Support, and works across the Member Support and Continuing Professional Development (CPD) teams.  The role is responsible for bringing capable, consistent support and experience to ACEM members and CPD participants.  

Key Responsibilities

The key responsibilities of the role shall include, but not be limited to: 

  • Serving as a knowledgeable, responsive point of contact for members and CPD participants, providing timely and accurate support across enquiries, processes, and compliance requirements.
  • Building trusted relationships with members and participants, proactively identifying their needs and escalating emerging issues for internal action.
  • Managing lifecycle processes with a high level of accuracy and attention to compliance.
  • Contributing to continuous improvement by bringing frontline insights to process optimisation and communications efforts. 
  • Fostering alignment by sharing knowledge, identifying opportunities to work collaboratively, and contributing to consistent, member-focused outcomes.
  • Promoting and delivering programs and initiatives that support members' career development and CPD participation, through both online and in-person channels such as workshops, conferences, and webinars.
  • Continuously developing expertise in both Member Support and CPD, building depth over time to become a versatile contributor across the full member and participant lifecycle.
  • Actively share expertise and collaborate with team members to support cross-skilling, foster continuous learning, and build collective capability across the team.

About You

We’re looking for a flexible, capable person to connect the two teams, bringing alignment and shared ways of working. You will bring:

  • A tertiary qualification in business administration, education, health, communications or a related field.
  • Superior interpersonal skills, especially in supporting program participants, committees, internal teams and other stakeholders.
  • Demonstrated experience in engaging and problem-solving for customers, members or other stakeholders. 
  • Highly developed organisational skills with exceptional level of accuracy and attention to detail in a regulatory/compliance environment. 
  • A highly collaborative mindset, proactively sharing knowledge and supporting colleagues to ensure collective success and consistent service delivery.
  • Excellent written and verbal communication skills, including report writing and presenting.
  • Experience in medical colleges, regulated professional bodies or membership organisation. (Desirable)

 

What’s on Offer

ACEM offers excellent staff benefits including:

  • Working for an organisation with a clear and meaningful purpose.
  • Flexible work arrangements Access to Member Advantage, offering discounts across travel, dining, shopping, and health and wellbeing.
  • Health and wellbeing initiatives.
  • Active corporate social responsibility program.
  • Convenient location to Flagstaff Gardens.

Applications will be assessed for shortlisting as they are received, so don’t hesitate to Apply Now! Please note the application deadline is 10 July 2026.

To Apply

For a full Position Description, please visit our website www.acem.org.au → Work with us → Opportunities at ACEM.

To be considered, you must have the right to work in Australia, and your application should contain a cover letter and a resume. 

For further information or questions about the position, please contact People, Culture and Experience via [email protected].

Application Disclaimer: Please note that we only advertise vacancies on the following platforms: ACEM.org.au, acem.elmotalent.com.au/careers, Seek, EthicalJobs, and Do Good Jobs. To ensure your application is considered, please apply only through the platforms listed above.



ACEM acknowledges and pays respect to the Traditional Custodians of the lands across Australia on which our members live and work, and to their Elders, past and present. We pay respect to the Wurundjeri people of the Kulin Nation as the Traditional Custodians of the unceded land on which ACEM’s office stands.

ACEM acknowledges Māori as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Everyone is welcome: ACEM is dedicated to fostering a diverse, equitable and inclusive environment that welcomes people with all physical and cognitive abilities and all neuroprocessing patterns, as well as individuals from all racial, ethnic, linguistic and national backgrounds, and with all sexualities, gender identities, ages, religions and educational and socioeconomic statuses.

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  • ACEM