ACEM Assist

Use your College login to access details and view more Frequent Asked Questions about the service provider.

For further information, please view the FAQs or contact the ACEM Membership and Culture Unit ([email protected]).

This is a confidential coaching and advisory service for leaders of people, including team leaders, managers and supervisors. Get expert support and advice for managing people and leadership training on self-development and improved personal leadership skills.
 
Your consultant can work with you to evaluate, plan, implement and achieve your personal, professional and organisational goals across:

• developing self awareness around leadership, personality and working style
• managing underperforming staff and other difficult staffing issues
• addressing workplace conflict and building successful teams
• developing and implementing strategies to support your staff and their mental health
• change management support
• improving workplace and interpersonal relationships. 

Available for four sessions per issue in any 12-month period.

It’s focused on providing you with support across workplace and personal issues through short-term career focused counselling, coaching and advice.
 
Your consultant is focused on supporting you to make informed decisions and to prepare for the next stage of your career. Career is here for you when:

• you are looking for clarity around your next career step and would like impartial support to identify future job options and opportunities
• you are experiencing major change in your personal or professional life prompting re-evaluation of your career goals and priorities
• you would benefit from speaking with an independent person about your current or future career plans.

Available for four sessions per issue in any 12-month period.

Every organisation and working relationship has the potential to be affected by conflicts, disagreements and relationship breakdowns. The impacts of conflict on mental fitness are real. Conflicts often begin as small issues that have the potential to develop into dislike, distrust and broken relationships that affect employee wellness and productivity.
 
Your consultant can work with you to:

• restore a harmonious workplace focused on successful and productive teams
• build stronger, more supportive relationships to positively address disagreements before they lead to open conflict
• help identify the behaviours and situations that lead to conflict
• find common ground and create a collaborative and supportive environment.

Available for four sessions per issue in any 12-month period.

It’s focused on supporting you to achieve an effective and healthy work-life balance. We spend more than half of our life at work and too often we run out of time to focus on our own mental fitness.
 
Your consultant will work with you to develop a realistic action plan that can:

• build your mental fitness and emotional resilience
• provide specialist nutrition advice and information
• give you tools and strategies to better manage stress and/ or anxiety
• help you to get more and better sleep
• teach you mindfulness techniques
• assist you through life stages, retirement transition and planning.

Available for four sessions per issue in any 12-month period.

When you access ACEM Assist, you can speak with a qualified, experienced counsellor across a range of issues including:

• work and personal stress
• work, career and life changes
• personal and workplace relationships
• emotional difficulties
• communication and relationship tension, conflict and breakdown
• grief and loss
• sleep and fatigue
• gambling, drug, alcohol and other addictions
• anger and violence.

Available for four sessions per issue in any 12-month period.

We understand that legal issues can sometimes contribute to stresses and challenges at work. Legal Assist provides easy access to expert independent legal advice. The service helps you to gain a clearer understanding of the law and your legal options across a range of areas including:
family law, relationship matters and parenting arrangements

• legal wills
• tenancy and renting
• real estate and property matters
• consumer disputes and more.

Available for two sessions per annum.

The way you view your financial situation impacts on your mental health and wellbeing. Learning new financial habits and skills can help to reduce your stress, improve your wellbeing and your relationships, as well as enhance engagement and productivity at work.
 
Your consultant will work with you to develop a realistic action plan that can help you to:

• create a sensible debt payment plan that doesn’t incur extra costs
• manage stress caused by personal financial challenges
• learn new financial skills that improve your confidence when managing your finances
• build new habits to better manage money, minimise stress and reduce personal conflicts
• negotiate with creditors to obtain achievable payment arrangements.

Available for four sessions per issue in any 12-month period,

What is ACEM Assist?                           
ACEM Assist is an initiative of the College to provide members and trainees with access to confidential counselling, coaching and support for workplace and personal issues.

Who can use ACEM Assist?                 
All members and trainees of the College.

How do I access ACEM Assist?      
Use your College login to access details of the service provider.

For further information, please contact the ACEM Membership and Culture Unit ([email protected]).

What personal details will I be asked to provide?
When making a booking you will be asked to provide your name, date of birth, state/territory/country, organisation (i.e. ACEM) and whether you are a emergency medicine professional.

When can I call and arrange an ACEM Assist session?
Office hours are 8:00am - 6:00pm AEST Monday to Friday.

Where/how can I see a counsellor?
Counselling services are delivered over the phone, via Zoom (online video chat), in person at one of the sessional offices or face-to-face by a consultant located around the country.

Who pays for the counselling services?
ACEM Assist is free for members and trainees to use (session limits apply). The cost of the service is a benefit of membership with the College.
 
Is counselling only available for work-related issues?          
No, ACEM Assist is available when you need support across a range of work-related and personal issues and concerns.
 
What types of sessions are available?                             
Counselling, coaching and support is available across several streams. Streams include Leadership, Career, Conflict, Nutrition + Lifestyle, Finance and traditional counselling.
 
Is there a limited on the number of sessions I can access?  
Yes, you can access up to four sessions per stream in any 12-month period.
 
Is counselling only available for work-related issues?
No, ACEM Assist is available when you need support across a range of work-related and personal issues and concerns.
 
Can I speak to someone in a language other than English?  
The client services officer who answers will speak English only. However, on request, you can arrange to speak with consultants who can speak other languages. There is also a translator service available to assist you to make a call in your own language.

As part of ACEM Assist, we are pleased share the monthly Flourish Health & Wellbeing eMagazine.
Use your College login to access the current edition and previous editions.