Mentoring at ACEM

Mentoring has been identified as an important learning and development strategy for emergency physicians. Research shows that having a mentor supports the achievement of personal and professional goals and improves motivation, engagement and work performance. ACEM is committed to embedding a culture of mentoring in emergency medicine.

This program was developed with funding from the Australian Department of Health.

ACEM Online
Mentoring Program
Resources for
Mentors & Mentees
Implementing a
Workplace Program
Project History
Welcome to the ACEM Mentoring Program. This online program has been designed for Emergency Medicine Physicians who are involved in, or seeking to be involved in a mentoring partnership either as a mentor or mentee. It also provides support for individuals setting up a mentoring program in an emergency department setting.

The foundation of the program is the ACEM Mentoring Framework which follows the four distinct phases of an effective mentoring partnership; building the relationship, preparing for mentoring, developing the mentee, and transitioning the relationship. Each phase contains concepts that mentors and mentees should be familiar with.

The program consists of eLearning Modules and Supporting Resources. Both reflect the framework to ensure you have support and development opportunities as you move through the phases of your mentoring partnership.



A mentor having a conversation with a mentee
These resources are designed to complement the eLearning Mentoring Modules 1 to 4. They will support Fellows and trainees as they move through the phases of a mentoring partnership.

Handbook: Mentoring: a guide for emergency doctors
This handbook will guide mentors and mentees towards a positive and effective mentoring experience. It follows the ACEM Mentoring Framework and provides a summary of the concepts in each phase, as well as suggesting tasks to undertake and tools to use as you move through your mentoring journey.

The resources below provide further reading on each phase of the mentoring life-cycle along with more tools, templates and articles to support each phase. Note that all templates from the handbook are also included below so that you have easy access to print copies as required.

Preparing to Mentor

·      Quick Guide - Preparing for Mentoring
Tools & Templates
·      Mentor Self Reflection
·      Mentee Self Reflection
·      Mentor SWOT Analysis
·      Mentoring in Emergency Medicine: The Art and the Evidence
·      Establishing and Maintaining Mentoring Relationships
·      Mentoring: An Overview
Building the Relationship

·      Quick Guide - Building the Relationship
·      Conducting an Effective Mentoring Session
Tools & Templates
·      Checklist for the First Meeting
·      Role Perception Rating Scale
·      Confidentiality Protocol
·      Mentoring Session Summary
·      Mentoring Session Self Reflection
·      Mentor Session Attendance Record
·      Mentee SMART Goal Setting and Action Plan Template
·      Mentoring Action Plan
·      Mentoring Agreement
·      Good Mentors Must Kindle Kinship Early
·     Building Trust
·     Skills of a Multicultural Mentor
Developing the Mentee

·      Quick Guide - Developing the Mentee
Tools & Templates
·      Using Your Strengths
·      Mentoring Reflective Log
·      We have to talk: A step by step checklist for difficult conversations
·      99 Powerful Coaching Questions
·      Wheel of Life
·      Honing Your Skills as a Peer Coach
·      The GROW Model: A Simple Process for Coaching and Mentoring
Transitioning the Relationship

·      Quick Guide - Transitioning the Relationship
Tools & Templates
·      Checklist for Mentors
·      Checklist for Mentees
·      Final Meeting Reflection and Evaluation
·      Ending the Mentoring Relationship

This section will provide you with the resources and information you will need to implement and coordinate a mentoring program in your emergency department.

It is designed to complement eLearning Mentoring Module 5 

A Guide to Establishing a Workplace Mentoring Program

Tools and Templates
Presenting the case for mentoring in your workplace template - an editable PowerPoint presentation outlining the organisational benefits of mentoring to aid you in generating support for your program.

Mentoring: a guide for emergency doctors - this handbook is for distribution to mentors and mentees to support them through the phases of their mentoring partnership.

Mentoring Program Application form (mentor) – an editable form to take applications from interested mentors.

Mentoring Program Application form (mentee) - an editable form to take applications from interested mentees.

Mentoring survey question bank – a list of questions you may like to consider including in surveys. It covers possible questions for both a pre-program survey and an evaluation survey.

Program Evaluation form - This form can be adapted and used for your program evaluation.

Dealing with barriers to implementing a mentoring program - A review of possible barriers to implementing a mentoring program, and steps to take to find solutions.

Evaluating Mentoring - An article about the importance of evaluating your mentoring program.

The Case for Mentoring in Emergency Departments - A review of the literature for mentoring in emergency medicine conducted by ACEM.

The Quality Mentoring Initiative ran as part of 
ACEM’s National Program “Improving Australia’s Emergency Medicine Medical Workforce”. The initiative delivered to the identified need to “provide greater capacity to train, up-skill and support International Medical Graduates (IMG’s) including the development of training programs and resources for IMG’s and Overseas Trained Specialists”.  The aim of the Quality Mentoring Initiative was to create high quality and focused learning resources to enrich IMG mentoring.

Programs under the Quality Mentoring Initiative

1. Mentoring Champions Program (2013 and 2014)
An intensive blended learning program for FACEMs interested in establishing a mentoring program in their workplace. Two programs ran over two years, each with 28 FACEMs taking part. The programs consisted of face-to-face workshops supplemented with online resources and discussion groups which were designed to support FACEMs to plan and implement their own mentoring programs successfully.
2. Mentoring Training Program (2014)
A two day training program designed to equip FACEMs and Advanced Trainees with critical mentoring skills. There were two programs over two years with a total of 53 participants. Training included learning about best practice in mentoring as well as exploring the challenges of mentoring in the Emergency Department environment and with IMGs.

3. ACEM Online Mentoring Program (Ongoing from 2015)
The ACEM Online Mentoring Program is designed to support mentoring partnerships (mentors and mentees) and those implementing workplace programs. At the core of the program is the eLearning Modules which aim to increase skills in effective mentoring and enhance knowledge of the mentoring process and its impacts. Printable training manuals, tools and templates and online articles are also available which supplement the online training.
Mentoring reference group

To ensure that all training programs and resources developed were appropriate to the emergency medicine context, a group of people from within, and external to ACEM, were brought together to establish the project Quality Mentoring Initiative Reference Group. Their role was to provide information and experience-based advice to inform and assist with the development, implementation, monitoring and review of the various aspects of the Quality Mentoring Initiative.
We thank the following people for volunteering their time and extensive expertise;
Matthew Chu, FACEM, NSW; Helen Flavell, FACEM, WA; Mahamudur Hassan, FACEM, SA; Shemma Hasanovic, FACEM, VIC; Cassandra Host, FACEM, WA; Madeleine Howard, FACEM, VIC; Nicole Liesis, FACEM WA; Melanie Rule, FACEM, QLD; Kichu Nair, Conjoint Professor, School of Medicine and Public Health, University of Newcastle; Danielle Wood, Trainee, NT; Steve Bagi, Consulting Psychologist, idenk.

We thank the following staff for their work on this program:

Sam Denny, Director National Program; Holly Donaldson, Director of Training & Accreditation; Mary Lawson, Director of Education, Shavaun Petrie, Senior Project Officer; Virginia Cunsolo, Project Manager; Felicity Becker, Project Administrator; Bernhard Liedtke, Project Officer.
Below are answers to some of the questions you may have as a mentor, mentee or mentoring program coordinator. If your question has not been answered here, please email [email protected] 

Should I volunteer to be a mentor in my ED?
If you are thinking about becoming a mentor but are unsure of the skills and knowledge required, ACEM recommends that you undertake the Mentoring eLearning Modules 1-4. The modules will give you a good understanding of mentoring and the role of the mentor and mentee. If your workplace has a mentoring program in place, it is a good idea to contact the program coordinator to discuss your interest.

I would like to be a mentee, how do I have a mentor assigned to me?
Contact your workplace Mentoring Program Coordinator. If your workplace does not have a program in place, or if you are unsure if there is a program in place, contact your DEMT.

At what stage of my training should I find a mentor?
Mentoring is beneficial at all stages of training.  Individuals may find particular benefit from mentoring at certain stages of their training such as entering a new training program, attempting exams and even when completing training and transitioning into the role of FACEM.  A good mentoring relationship may last for many years, or you may find benefit from transitioning through a number of different mentors at different stages of your training.

I have done the online modules but what other support is available to me as a mentor?
ACEM has a Mentoring Support Network made up of FACEMs who attended mentoring training as part of the 2013/2014 Quality Mentoring Initiative. You can access their details via support tab on the mentoring website.

I am a mentoring program coordinator, how do I recruit mentors?
There are many ways to recruit mentors to your program. You could display posters and flyers, contact potential mentors directly, run a session at your workplaces induction etc.  You may wish to utilise the ACEM Mentoring Support Network to get advice and ideas from someone who has set up a program in their workplace.

Can I gain CPD hours for completing these modules?
Yes, you can get CPD hours for completing these modules.
The CPD category is Self Directed Learning covers activities that are conducted individually or are self-managed to extend a participant's practice in Emergency Medicine.
To add this activity to your CPD Online record use the Quick Find facility within Activity Editor to search for ACEM Mentoring modules, or locate it under Self Directed Learning>Online educational activity - Podcasts, e-learning modules, medical questions etc.